Shopper Anonymous has a range of services available to its clients, but importantly, each service is tailored exactly to the client's requirements. We offer a highly trained team of Mystery Shoppers, team training, customer, supplier and staff surveys, and most recently feedback apps. We also conduct focus groups, and business mentoring as well as conference speaking on how to develop customer loyalty. All results from the feedback programmes are delivered on a Client Portal, keeping all your feedback information in one central system.
Feedback Direct is an exciting new development which tracks the customer sentiment during their experience through a text or email link, or with an app, all with the clients own branding. This allows customers to give feedback at any time, which can be linked to a team member or department and subsequently benchmark your service standards across your whole team. We have a wealth of skills and experience to grow your bottom line by improving your customer's experience.