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TRAINING – POWERFUL TELEPHONE TECHNIQUES
February 21 @ 9:30 am - 12:00 pm
February 21, 2017 from 9:30 am to 12:00 pm
You never get a second chance to make a first impression and nine times out of ten the first contact your company will have with a potential new client is on the telephone. The correct approach is crucial in developing that prospect into a valuable customer.
This course removes the fears associated with selling over the telephone and delegates will quickly gain the skills and confidence to improve their sales performance.
What we will cover:
- Prepare for a telephone call
- Qualify the customer
- Build rapport and gain trust
- Explain the benefits of your product or service
- Overcome objections
- Summaries and close
- Create an action plan
This course will benefit anyone who talks to customers on a regular basis by phone and who wishes to improve their confidence and sales performance.
Members: £79.00 +vat, Affiliate members: £99.00 +vat, Non-members: £119.00 +vat
To reserve your place, call THE TRAINING AND EVENT TEAM on 01253 347063 or email email@example.com