Micom Technologies has been appointed as an approved supplier on the NHS Shared Business Services (NHS SBS) Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement (Reference SBS10521). The company will provide services across several framework categories:
• Lot 1 – Digital and online communications
• Lot 2 – Messaging services
• Lot 3 – Voice communication channels
• Lot 4 – Hybrid mail delivery
• Lot 7 – Integrated multi-channel solutions
This inclusion enables NHS organisations and authorised public sector bodies to access Micom’s communication services through a compliant procurement route provided by the framework.
The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement has been developed to help healthcare and public sector organisations strengthen communication with patients, citizens and service users.
Through the framework, organisations can procure a range of communication tools and platforms through pre-approved Lots, including digital messaging solutions, SMS, email communication, hybrid mail services and citizen engagement systems.
By using the framework agreement, organisations can either initiate a further competition among suppliers or proceed with a direct award, depending on their requirements. This reduces procurement complexity and saves time compared with running a standalone tender process.
Kelly Harris, Senior Category Manager, Digital & IT at NHS Shared Business Services, said:
“The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement represents a step forward in supporting NHS Trusts and the wider public sector to improve communication with patients and citizens.
It enables organisations to deliver timely, personalised, and accessible communications that empower citizens and improve operational efficiency and support reducing did not attend (DNA) rates.”
Andy Barber, CEO of Micom Technologies, commented:
“Being named as a supplier on this NHS SBS framework agreement reflects our commitment to delivering secure and scalable communication services to public sector organisations.
Through this agreement, NHS and public sector teams can access our multi-channel platform to support appointment reminders, service notifications and critical communications, all within an established procurement route.”
Micom’s platform provides organisations with the ability to manage regulated communications and marketing messages across SMS, email and printed mail channels through a single system. It includes automation capabilities, reporting on message performance and fallback options to ensure messages are delivered.
The framework agreement is available for NHS organisations and approved public sector bodies throughout the United Kingdom.
