Home Lancashire News Property claims management specialist shortlisted for claims excellence award for third time

Property claims management specialist shortlisted for claims excellence award for third time

James Whittle, managing director, Aspray

Lancashire headquartered property insurance claims management company and specialist, Aspray Limited, has been named a finalist in the Third Party Claims Management Team of the Year category of the prestigious Insurance Times Claims Excellence Awards 2018.

The Darwen-based property claims specialist, which works with policyholders nationwide, helping to ensure that both domestic and commercial property owners have their claim settled in their best interests, is delighted at receiving this recognition for the third year running.  The Insurance Times Claims Excellence Awards are designed to recognise and reward customer service excellence from within the insurance industry.

Aspray represents insured residential and commercial property owners who have seen their property adversely affected by something such as flooding, storm damage, fire, escapes of water, malicious damage by tenants or vehicle impacts, and offers much-needed support to those experiencing such distressing situations.

Its role is to represent the insured property owner in negotiations with their insurer’s representatives and to project-manage their claim from start to finish, using vetted contractors to complete the reinstatement and repairs works and calling upon in-depth property-repair expertise to help ensure the customer is delighted with the finished works.

The Aspray head office and field teams make the life of the insured customer easier, by dealing with much of the stress making a claim can bring and enabling them to get on with their daily lives, whilst they act on their behalf.

Being shortlisted for this award is particularly significant for Aspray, as its ‘Treating Customers Fairly’ ethos is one that has had to be embedded within the company culture, so that its translation into practice is exactly the same in any part of the country.

Aspray offers hugely rewarding business opportunities to franchisees who wish to run their own property claims management business within defined territories across the country.  Customer excellence, to the high standard demanded by Aspray, has to be delivered nationwide, wherever Aspray has a customer.

“Delivering customer excellence can be challenging within a franchise business”, says Aspray’s managing director, James Whittle.  “However, we have ingrained high-quality and exceptional customer service delivery into every aspect of our business and only recruited franchisees who were ready to commit to this level of customer excellence.

“Our Treating Customers Fairly programme represents a philosophy on which we continually build, in order to further perfect the service that we provide.  Given all the hard work that goes into this, we are naturally delighted to be recognised in the Insurance Times Claims Excellence Awards once again.”

The 2018 winners are to be announced at a glittering awards ceremony in London, on May 10.