CoolKit has answered the industry requirements by creating an in-house aftercare department, providing refrigerated vehicle service, maintenance and repair nationwide.
Previously CoolKit has worked in partnership with sister company CVS Refrigeration, concentrating on the North-West area. However, the department has now been moved in-house with a network of mobile refrigeration engineers available nationwide.
Colin Cooper, Aftersales Operations Manager, said: “It is important to us that our customers feel valued throughout the life-cycle of the refrigerated vehicle and know that they can rely on CoolKit should they require any assistance.
“Our engineers have a full understanding of the different types of refrigeration units within the industry, and close partnership with all the leading names. We are equipped to complete the services and repairs fast and effectively, keeping our customer’s fridge vans off the road for as little time as possible.”
CoolKit has customers in a vast range of market sectors, from pharmaceutical transportation, foodservice and catering, couriers and national leasing companies. The aftersales team is available to assist clients with queries regarding servicing and repair work, advice on running their fridge vans efficiently and provide an account management solution with effective maintenance packages.
CoolKit has three maintenance packages on offer – starter, enhanced and ultimate – depending on customer requirements, as well as pay-as-go service and repair as and when required.
The new department is also supported by a help-desk and account management team based in-house at the head office in Burnley, Lancashire, with a focus on excellent customer service and a can-do attitude. The team make it a priority to understand the customer’s requirements and provide a tailored support system to match each unique business.
With an out-of-hours and weekend service, fridge van operators can be reassured that they can find a trustworthy and reliable partner within the newly launched CoolKit aftercare team.