6.8 C
Lancashire
Friday, March 29, 2024

Lancashire expert to judge UK customer service awards

Wembley Stadium will play host for this year’s National Customer Experience awards, with Phil Heaven, Regional Director at Shopper Anonymous, Lancashire proudly being one of the judges.

Taking place on Thursday 28 September 2017, the awards recognise the very best in customer service. Over 165 companies put themselves forward for awards, across the 28 categories of Customer Service Excellence.

Phil will be judging a shortlisted seven for the Customer Centric Culture award. The nominees will make a presentation to the judges, before the winner is announced at the evening’s black-tie dinner.

“I’m delighted to have been selected as a judge” said Phil.  “Providing a consistent and high quality customer experience is now accepted as crucial to the growth of any business. Judging is a great way to catch up on the latest success stories from major companies and I can then bring that knowledge back to Lancashire, to support local firms.

“While Mystery Shopper services remains a key component of Shopper Anonymous, real time customer feedback is becoming increasingly available through technology.

“Companies are also paying increased attention to each step of their client journey, and journey mapping is a revealing exercise for many.

“During the judging process, I will be looking for the companies who have excelled in interpreting the feedback from customers and been able to improve their business performance as a result.”

Phil will be presenting the lessons he learnt at a seminar, hosted by Business Lancashire, later in the year.

spot_imgspot_img

Latest

Burnley: Kompany staying clear of rivals’ PSR problems

Vincent Kompany is fully focused on Burnley’s bid to...

The Best New Betting Sites for April 2024

There are plenty of new betting sites emerging in...

Best UK Football Betting Sites For 2024

Football is the UK's biggest and most popular sport....

Free Bets: The Best Sign-Up Offers April 2024

When players sign up for a site for the...
spot_img

Subscribe to our newsletter

Business Lancashire will use the information you provide on this form to be in touch with you and to provide updates and marketing.

Don't miss

Manleys Law Firm Applauds George Leeming’s Transition from Paralegal to Solicitor

In a significant development for Cheshire's Manleys, a law...

The Emergence of Cryptocurrency Casinos: Exploring the Intersection of Business and Online Gambling

In recent years, the gambling industry has experienced a...

FinTech Pioneer Payrow Offers 30 Days of Complimentary Access to New Clients

A UK financial services provider for SMEs, Payrow is...

Kloud9 Boosts Victoria House Manchester with Unmatched Internet Speeds

Kloud9, a leader in internet infrastructure services, is delighted...

More News

Preston’s only windmill could be converted into an Airbnb

The last windmill in Preston may be turned into an Airbnb or a house share if planning permission is granted. Plunginton's grade-II listed building has...

Burnley’s Saira Hussain recognised as inspirational woman in STEM at the House of Lords.

The UK government commissioned Alison Rose Review of Female Entrepreneurship highlighted that women entrepreneurs are underrepresented in the most productive sectors of the UK economy, and...

Data shows more than a third of children are living in poverty in the Northwest

Greater Manchester Poverty Action and End Child Poverty Coalition have launched their annual statistics for the UK surrounding child poverty – with children living...