Sara Rajiah, Operations Director, Bespoke Healthcare Holdings

Preston-based Greater Lancashire Hospital (GLH) has secured an outstanding rating in its first Care Quality Commission (CQC) report, with the overall evaluation for the facility being classed as good.

The highest ‘outstanding’ rating was secured to the question ‘are services caring’, with the report citing ‘patient feedback was continually positive’.

From its onsite investigations the main independent regulator of all health and social care services in England also stated ‘we saw that staff were responsive, kind and respectful…while patients received compassionate care and were treated with dignity and respect.’

The overall service for the report was ‘surgery’ which was rated as good, while the CQC also rated the hospital as good for the questions ‘are services safe, effective, responsive and well-led’.

GLH, which has been trading just under three years, positions itself as the North West’s foremost specialist diagnostic and treatment centre, providing the region’s NHS hospitals with a wide range of diagnostic, general day care, investigative, medical and surgical procedures.

Professor Charles Davis, one of the NHS’s leading Consultant Neurosurgeons, regularly holds clinics and medical appointments at GLH and praised the facility:

“The Care Quality Commission report confirms Greater Lancashire Hospital not only as efficient and safe but also friendly.  Quality of care is not always measurable but when the staff in the hospital have high morale inevitably the patients receive better treatment.”

The report confirmed that the between April 2015 and March 2016 there were over 1,300 day case episodes of care, of which 99% of these were delivered through partnerships with local NHS trusts in the local area. There were also no ‘never’ or ‘serious incidents’ during this time.

The CQC report is required by all hospitals to deliver patient-led care and surgery, across the five core questions the ratings include outstanding, good, requires improvement and inadequate.

Sara Rajiah, Operations Director at Bespoke Healthcare Holdings, said: “This is the highest accolade a hospital can achieve, and we are thoroughly delighted to be recognised by the CQC as a facility that is dedicated to the best possible patient healthcare as well as our overall standards of service.

“The report as a whole was extremely positive and praiseworthy and the results are testament to the staff and the procedures we have in place, this is why we are a partner of choice for Lancashire and Morecambe Bay Teaching Hospitals and North Cumbria University Hospitals.”

As well as GLH, Bespoke Healthcare Holdings comprises Bespoke Healthcare, the leading independent provider of neurophysiology tests and IOM for NHS hospitals throughout the UK. Founded in 2006, the company has seen over 100,000 NHS patients for leading healthcare establishments nationwide.

Andrew Mann
After 34 years working in numerous operational and communications disciplines for three FTSE companies (Yorkshire Electricity; Meggitt and BAE Systems), at over a dozen locations, on 24 November 2016, I became the inaugural editor of Business Lancashire.Business Lancashire is a good news, Lancashire focused, business website and daily newsletter. It is a partnership between The Samuel James Group and the North and Western Lancashire Chamber of Commerce.Over the years, I have written hundreds of press releases, features for trade magazines, copy for websites and brochures, edited in-house magazines and newsletters, as well as presenting a radio programme on Chorley FM. This experience has given me the ideal background for editing Business Lancashire.