An executive at Bowker BMW and MINI on Trident Park in Blackburn has been honoured as one of the top two – out of 18,000 – motability specialists in the country.
44 year-old Andrew Holden received a commendation in the annual Motability Scheme Dealer Awards.
The commendation recognises his continued support in providing great service to customers of the Motability Car Scheme throughout 2016.
Andrew joined Bowker over three years ago but has almost 15 years experience in the role at dealerships throughout East Lancashire. Andrew’s appointment by Bowker BMW represented the first time a prestige car dealership in the North West had appointed a motability specialist.
Andrew said: “ I work hard to help our motability customers enjoy the very best options that the scheme has to offer. In many cases we see time and time again how a car transforms our customers’ quality of life. So it’s a particularly rewarding part of the motoring retail industry. And I’m proud to be a part of it.
The Motability Scheme Dealer Awards programme rewards best practice and ensures customers receive exemplary customer service across the nationwide car dealer network.
With prizes available across nine categories, the awards are judged on how a dealer delivers the Scheme to customers, and is assessed by customer feedback and reviews of their Motability Scheme performance.
Peter Wilson, general manager – Dealer Relations at Motability Operations Ltd, said: “We are really impressed with the achievements of all our winners and commended dealerships including Andrew at Bowker BMW and MINI. It’s great to see the high level of service delivered by our dealer network and we are pleased to present the latest Motability Scheme Dealer Awards.
“The annual Awards allow us to thank dealers for providing consistently positive customer service, highlighting those who are doing it well and encouraging others to do the same.”