Home Awards BELLWAY NORTH WEST CELEBRATES FIVE-STAR HBF RATING

BELLWAY NORTH WEST CELEBRATES FIVE-STAR HBF RATING

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BELLWAY NORTH WEST CELEBRATES FIVE-STAR HBF RATING

Bellway’s North West division is celebrating after being awarded five-star status by the Home Builders Federation (HBF).

Confirming Bellway’s place among the UK’s elite, the award is the highest accolade a house-builder can achieve and is based on feedback from customers in the weeks after they move into their new home.

Managing director for Bellway North West, David Williams, praised the ‘culture of customer care’ within the business.

He said: “The customer sits at the heart of our business. Every department, from land purchase, through to design, construction, sales and aftercare, is fully aware of its role in the journey which our customers embark on when they purchase a Bellway home.  Five-star service is part of our culture and we are continually striving to improve.”

Bellway employs more than 150 people across the North West and has its headquarters at Hunts Cross in Liverpool.  It is currently building at locations across Lancashire, Merseyside and Cheshire.

David Williams said: “A five-star rating from the HBF is particularly special because it is determined by those who matter most to us, our customers. Every department of our business is geared towards providing quality developments and homes for our future residents and we hold ourselves to high standards to ensure that we meet their expectations.

“We understand that buying a new home is one of the biggest decisions people make, both financially and emotionally. That’s why it’s so important for the whole team to deliver a five-star service at every stage of the customer’s journey.”

Stewart Baseley, executive chairman of the HBF, said: “The Customer Satisfaction and Star Rating Scheme is an accepted, robust and independently assessed measure of customer service. Achieving the highest levels of satisfaction is a huge challenge that requires commitment from everyone in an organisation from top to bottom. To do so whilst increasing output, to help address our acute housing shortage, is especially commendable.”

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Andrew Mann
After 34 years working in numerous operational and communications disciplines for three FTSE companies (Yorkshire Electricity; Meggitt and BAE Systems), at over a dozen locations, on 24 November 2016, I became the inaugural editor of Business Lancashire. Business Lancashire is a good news, Lancashire focused, business website and daily newsletter. It is a partnership between The Samuel James Group and the North and Western Lancashire Chamber of Commerce. Over the years, I have written hundreds of press releases, features for trade magazines, copy for websites and brochures, edited in-house magazines and newsletters, as well as presenting a radio programme on Chorley FM. This experience has given me the ideal background for editing Business Lancashire.

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