BT have announced plans to recruit a further 52 staff in Accrington as part of a UK-wide recruitment drive which will transform customer service.

The announcement follows the success of its latest recruitment drive in the area, which has already filled more than 75 contact centre posts since April last year.

The new jobs will be mainly sales roles in BT customer service with recruiters keen to attract applicants from Accrington and the wider region. They are the latest phase in a major initiative by BT’s Consumer division to answer 90 per cent of calls in the UK and Ireland.

BT is one of the North West’s largest private sector employers with nearly 9,400 employees based in the region, of which more than 2,200 are in Lancashire.

Libby Barr, managing director of BT customer care, said: “Up and down the country, we’re welcoming hundreds of new staff, who have a passion for doing the right thing for our customers. They’re joining at an exciting time in our transformation. We are investing millions of pounds improving our systems, providing more training and enhancing our online services. It will result in a better service for our customers and even more rewarding careers for our people. Our Accrington team is an important part of this exciting growth story.”

Mike Blackburn, chairman of BT’s North West regional board, added: “We have been impressed with the high quality of our Accrington recruits. They show great enthusiasm and a determination to provide customers with a first class service.

“Since April last year, we have recruited more than 75 people at BT’s Accrington contact centre in Globe Way, Accrington as part of our commitment to provide the best possible service for our customers. Following on from that success, we are now looking for a further 52 people to join us.

“This is the perfect opportunity for someone with a passion for brilliant customer service, who is looking for a secure, well-paid and flexible job with long term career prospects and excellent training at one of the UK’s top companies.”

An open evening will be held at BT’s Accrington contact centre, on Globe Way, Accrington1 on Friday March 31 from 6pm to 8pm. To guarantee a place please register by e-mailing permanent@bt.recruit-specials.co.uk.People are also welcome to call in on the day.

Successful applicants will be answering calls and talking to customers from across the UK on a wide variety of matters, listening to customers’ concerns, identifying sales opportunities and upgrading or improving services to ensure the customer is happy with their services.

In return, they will receive a starting salary of £17,982 rising to £19,981 after nine months plus bonus, flexible shifts, 22 days paid holidays and eight bank holidays, pension and sharesave schemes and free BT Broadband and discounts on mobile products.

Full details of the new roles and how to apply can be found at http://www.btplc.com/Careercentre/careersatbt/contactcentres. Short term, part time positions are also available for people looking for an opportunity to gain work experience and coaching with a well-known brand.

The interview process for permanent candidates will include online tests, assessment centres and interviews so the best possible candidates can be matched to the roles.

BT’s Consumer division has already added around 500 contact centre roles, with around 900 more to be filled by spring this year in order to meet its commitment to improve customer service and answer 90 per cent of its customers’ calls in the UK and Ireland.

The division has committed to improve customer service and is spending an extra £80m over two years to boost performance, in addition to the hundreds of millions of pounds it already spends each year on service.

Andrew Mann
After 34 years working in numerous operational and communications disciplines for three FTSE companies (Yorkshire Electricity; Meggitt and BAE Systems), at over a dozen locations, on 24 November 2016, I became the inaugural editor of Business Lancashire. Business Lancashire is a good news, Lancashire focused, business website and daily newsletter. It is a partnership between The Samuel James Group and the North and Western Lancashire Chamber of Commerce. Over the years, I have written hundreds of press releases, features for trade magazines, copy for websites and brochures, edited in-house magazines and newsletters, as well as presenting a radio programme on Chorley FM. This experience has given me the ideal background for editing Business Lancashire.