Home Business Leading Preston accountancy firm launches Client Charter

Leading Preston accountancy firm launches Client Charter

Rotherham Taylor

A leading Preston-based chartered accountancy firm has launched a client charter, which sets out in detail the high level of service the firm’s clients can expect.

Rotherham Taylor Limited launched the charter to build on the success of a recent externally conducted client satisfaction survey, in which the firm scored at least 4.5 out of five on every measure and the majority of clients surveyed said they were so impressed with the service they had received that they had already recommended the firm’s services to others.

The commitments set out in the firm’s charter include guarantees of a free no-obligation initial meeting, a simple and easy to understand fee structure and that all enquiries will receive prompt responses.

Michael Barton, Chief Executive at Rotherham Taylor Limited, said: “We were delighted when we received the results of the client satisfaction survey.

“The charter sets out in writing our commitment to maintain the level of service that led to these excellent results.

“I know that clients both new and long-standing will value our strong commitment to continuing to provide the very best client service possible.”

To take up the firm’s offer of a free initial meeting, please call 01772 735865 or email info@rtaccountants.co.uk.

Andrew Mann
After 34 years working in numerous operational and communications disciplines for three FTSE companies (Yorkshire Electricity; Meggitt and BAE Systems), at over a dozen locations, on 24 November 2016, I became the inaugural editor of Business Lancashire. Business Lancashire is a good news, Lancashire focused, business website and daily newsletter. It is a partnership between The Samuel James Group and the North and Western Lancashire Chamber of Commerce. Over the years, I have written hundreds of press releases, features for trade magazines, copy for websites and brochures, edited in-house magazines and newsletters, as well as presenting a radio programme on Chorley FM. This experience has given me the ideal background for editing Business Lancashire.