Home Breaking News Accrington contact centre to benefit from extra jobs

Accrington contact centre to benefit from extra jobs

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BT today offered a boost to the UK and Ireland jobs market when it announced it will be recruiting for another 500 jobs in customer service, with Accrington being one of the key sites to benefit.

The new roles are in addition to the previously-announced target of 1,000 UK and Ireland customer service jobs by the end of March 2017.

BT Consumer is growing its UK and Ireland staff numbers in order to meet its commitment to answer 90 per cent of its customers’ calls in the UK and Ireland by the same date.

The vast majority of the roles will be frontline positions in customer care for BT Consumer. The biggest beneficiaries will be the contact centres in Swansea, Warrington, Doncaster and Accrington. Other new jobs will be across the UK and Ireland.

The company will also be offering current Manpower agency staff the chance to convert their role into a permanent job working directly for BT. And BT’s existing employees can earn a £500 bonus under a ‘Refer a Friend’ scheme if their pal’s application is successful and they complete the first six months in role.

Mike Blackburn, BT’s regional director for the North West, said: “I’m pleased to confirm that BT’s contact centre in Accrington will be one of the main sites to benefit from this latest round of UK-wide recruitment.

“This is the perfect opportunity for people with a genuine passion for brilliant customer service looking for secure, well-paid and flexible jobs with long term career prospects and excellent training in one of the UK’s top companies.”

Libby Barr, managing director of customer care at BT Consumer, said: “We are proud to be creating these new jobs in the UK and Ireland. BT is completely changing the way we serve our customers in order to boost our service levels.

“We are going to answer 90 per cent of our customers’ calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full time jobs working for BT. In fact, we will be recruiting for an extra 500 positons, which will be a dramatic increase in what we said we’d do.

“We can offer the chance to join a business that is transforming its service and investing in brilliant and motivated people in the UK and Ireland. There are opportunities to earn £500 by referring a friend and also openings for agency advisors who want to work for BT directly.”

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Andrew Mann
After 34 years working in numerous operational and communications disciplines for three FTSE companies (Yorkshire Electricity; Meggitt and BAE Systems), at over a dozen locations, on 24 November 2016, I became the inaugural editor of Business Lancashire. Business Lancashire is a good news, Lancashire focused, business website and daily newsletter. It is a partnership between The Samuel James Group and the North and Western Lancashire Chamber of Commerce. Over the years, I have written hundreds of press releases, features for trade magazines, copy for websites and brochures, edited in-house magazines and newsletters, as well as presenting a radio programme on Chorley FM. This experience has given me the ideal background for editing Business Lancashire.